The first phase of Red River Parish’s Enhanced 9-1-1 system was installed on August 11-14, 2008. The Communications District purchased the new state-of-the-art Positron Viper system to handle its emergency communication and E9-1-1 calls. This first phase of the system implementation was limited with features as the Re-Addressing effort was still underway. In order to fully activate Enhanced 9-1-1, the District had to complete over 80% of the address changes throughout the parish. With the first phase, Dispatchers begain taking emergency calls from the computerized digital telephone system known as “VIPER Power 9-1-1”.
All Dispatchers were employees of the Red River Parish Sheriff’s Department, and the Communications District sponsored all E9-1-1 training efforts. Sheriff Norman sent all of his Dispatchers to Bossier Parish’s E9-1-1 Center, who also utilized the Positron Viper platform, to receive training and the APCO Telecommunicator I certification course. Positron also provided an onsite trainer to train dispatchers on the the new equipment and software platform.
Once the Re-Addressing effort had been completed, the Red River Parish E9-1-1 Emergency Operations Center was ready to fully go live. AT&T and Positron specialists returned to the facility to make the necessary software/inrastructure upgrades needed to activate our E911 Trunk lines.
On Thursday June 18, 2009 around 10:00 AM, the Red River Parish Enhanced 9-1-1 Emergency Operations Center went live. The first 9-1-1 emergency call came in shortly after in which a wireless caller reported a horse out near Hall Summit. The wireless caller’s location appeared instantly on the map, and deputies were dispatched –
The E9-1-1 implementation Project was a success!
The overall implementation included many features aimed at improving emergency communication, record/data management, response times, and overall operations. The Communications District installed a second console position which enabled Sheriff Norman to hire an additional part-time dispatcher during high call volumes. Four (4) additional telephone lines in addition to the three (3) new 911 Trunk lines were installed to ensure the availability of lines for emergency callers. Also, new radio technology has been implemented to provide better dispatching services for the emergency responders.
The Communications District is constantly monitoring trends in new technology to ensure Red River Parish’s citizens and visitors has easy access to emergency resources. Since its implementation, thousands of 9-1-1 calls have come through and emergency personnel